- Project prices are fixed before we start
- For Builds, Migrations and other fixed-scope projects, we agree on the total before the work begins. If the work takes longer than expected, that is on us. If the scope changes, we price the change before doing it. Growth Partnership runs at the agreed monthly rate for the engagement.
- You can split the payments
- Fixed project totals can be billed monthly across the project instead of in one payment. The total is agreed upfront either way, so splitting it changes when you pay, never how much.
- What our timelines assume
- Published timelines assume we have what we need to start and feedback comes back within two working days. If either changes, we'll tell you what it means for the timeline.
- Revisions are part of the work
- We refine the agreed direction with you. If you ask us to start over after approving it, we'll scope and price that new work before we do it.
- The work is yours at handover
- You own everything we create for your project, including the code, design files and relevant assets where applicable. You can keep working with us or take the work to another team.
- Your accounts stay under your control
- Your domain, CMS, analytics and other client-owned services remain under your control. If you use Genten Managed Hosting, we manage the hosting infrastructure for you without locking you into it. The website can be moved later if needed.